Shipping Information
Shipping Information - TEUNNA
At TEUNNA, we are proud to offer FREE shipping on all orders!
Order Processing Times:
Please allow 1-3 business days to process and dispatch your order after it has been placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your chosen address. During peak seasons and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times:
The delivery time for your package depends on the overall transit time after your order has been dispatched to the carrier. Shipping times vary depending on your location. Below are the estimated delivery times based on your country of residence:
🇺🇸 United States: 5 - 10 business days
🇬🇧 United Kingdom: 7 - 14 business days
🇦🇺 Australia: 10 - 20 business days
🇨🇦 Canada: 7 - 14 business days
🌏 Other Countries: 15 - 30 business days
Please note that during busy periods such as holidays, shipping carriers may experience delays that are beyond our control. If your package is being shipped internationally, customs delays may occur, which could extend the overall delivery timeframe.
Order Changes and Accurate Shipping Details:
It is the customer’s responsibility to provide accurate and complete shipping details during checkout. Inaccurate or incomplete shipping information may result in delayed processing or order cancellation. If our system detects any issues with the shipping address, our customer support team will contact you via email within 3 business days to verify the information. Failure to respond within this period may result in order cancellation.
If you notice an error in your shipping details, please contact us at connect.teunna@gmail.com within 24 hours of placing your order. While we will make every effort to accommodate changes, we cannot guarantee that changes will be possible after this window.
Delayed Delivery:
At TEUNNA, we understand the importance of timely delivery and do our best to ship orders promptly. However, delivery delays may occur due to factors beyond our control, such as courier issues, weather conditions, or transportation disruptions. In such cases, we will work with the courier to ensure your package is delivered as quickly as possible.
If your order encounters any unforeseen issues such as product availability, address verification, or payment processing delays, we will notify you immediately.
Please note that TEUNNA cannot be held responsible for delivery delays caused by external factors beyond our control. We will, however, do our best to keep you informed and assist you in resolving any issues.
Lost or Stolen Packages:
We understand how frustrating it can be to experience lost or stolen packages. Once we hand your package over to the courier, it is out of our control. In the event that your package is lost or stolen, please contact us at connect.teunna@gmail.com, and we will assist you in following up with the courier.
We recommend reaching out to the courier directly to file a claim for lost or stolen packages. Many couriers have a claims process and may request additional information to proceed. We will also contact the courier on your behalf and provide updates on the status of your claim.
Please note that TEUNNA is not responsible for lost or stolen packages during transit, as this falls outside of our refund policy. However, depending on the situation, we may offer a replacement if the package cannot be located.
Shipping Policy Changes:
TEUNNA reserves the right to update or modify this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of the Shipping Policy before making a purchase.
By purchasing and using TEUNNA products, you acknowledge and accept this Shipping Policy, including any modifications that may occur. We encourage customers to periodically review this policy to stay informed about any updates that may impact their orders.
If you have any questions or concerns, please don’t hesitate to reach out to us at connect.teunna@gmail.com.